# Terms and Conditions

Last Updated: April 24, 2025

# Table of Contents

Introduction
Binding Agreement
Eligibility to Use
Changes to These Terms
Account Creation and Security
Payments, Billing and Renewals
Refunds and Cancellations
Account Credit
Affiliate Program
Service-Specific Terms
- Minecraft Servers
- MySQL Services
- VPS and VDS
- Dedicated Servers
- Web Hosting
Backups and Data Loss
Support Services
Advanced Support Add-ons
Fair Use Policy
Prohibited Activities
Intellectual Property
Indemnification and Limitation of Liability
Privacy and Electronic Communication
Termination
Legal Compliance
Entire Agreement
Choice of Law and Jurisdiction

# 1. Introduction

These Terms and Conditions of Service regulate and define the relationship between HEO Systems, herein referred to as the "Provider," "Company," or "HEO Systems," and clients, customers, and users such as guests. By using our services, you automatically agree to all conditions mentioned within this agreement, so please read and understand this document carefully.

Our services are diverse, and additional terms may be mentioned at various "checkpoints" throughout our platforms. You, as the user, must abide by these terms and services. By accessing our service, you acknowledge, understand, and agree to the following terms and conditions as stated within this agreement, along with the terms and conditions stated in our Privacy Policy.

HEO Systems will ensure any written information will be easy to understand. In the event any doubt or questions arise, please contact our support team immediately. HEO Systems values all our clients, and as such, your security, safety, and accountability are exceptionally important to us.

# 2. Binding Agreement

By registering with, accessing, or otherwise using this website and our services, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and Conditions. In some particular cases, we can also ask you to explicitly agree.

# 3. Eligibility to Use

HEO Systems cannot legally allow the following individuals to use the platform in the following events:

You are not able to form legally binding contracts;
You are under the age of 13;
You are under the age of 18 without parental/legal guardian consent;
You are barred from receiving and rendering services under the laws of The Netherlands or another applicable jurisdiction;
You are suspended from using the Website;
You do not hold any valid form of communication between you and the website;
Your details are flagged by our Anti-Fraud system as carrying a high risk;
You are subject to sanctions or otherwise designated on any list of prohibited or restricted parties maintained by the United Nations Security Council, The Netherlands, or any other applicable government authority.

We may, at our absolute discretion, refuse to register any person or entity as a User. You cannot transfer or assign any rights or obligations you have under this agreement without prior written consent.

# 4. Changes to These Terms

HEO Systems reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Site following the posting of any changes to this Agreement constitutes acceptance of those changes.

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we will be sorry to see you go. We may also stop providing Services to you or add or create new limits to our services.

# 5. Account Creation and Security

When registering an account, you automatically agree to these terms of service and the privacy policy to gain access.

You as the user agree to the following:

You will not share your account credentials
You will take responsibility for the actions of the account
You will be responsible for the security of the account
You will not exploit any flaws in hardware or software for any reason
You will not attempt to circumvent any security features for any reason
You will report exploits and security flaws to us upon discovering them
You will not perform any attack on any network, host or servers, including but not limited to denial of service attacks
You will not engage in activities that interrupt or interfere with HEO Systems services
You will not engage in illegal activities

You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

# 6. Payments, Billing and Renewals

On all hosting plans we enforce the following renewal, suspension and termination policy:

Invoices are typically generated 7 days before the service is due. Once invoiced, a service cannot be upgraded, downgraded, or otherwise adjusted.
If unpaid, the invoice will be marked as overdue at 11 AM GMT+2 the day after the service is due, and you will be sent a first overdue notice.
If the service remains unpaid at 11 AM GMT+2 the day after the service is due, it will be suspended and cannot be accessed.
24 hours after the invoice was marked as overdue, you will be sent a second overdue notice.
48 hours after the invoice was marked as overdue, you will be sent a third overdue notice.
If the service is not paid after 3 days from the due date, it will be terminated and/or suspended.

# Automatic Billing

HEO Systems offers automatic billing on our "Stripe" and "PayPal" payment gateways.
If you have added a payment method to your account when paying an invoice, we will attempt to charge your added payment method on the due date of the invoice, 1 day after the due date, and 2 days after the due date. Should all these attempts fail, you the customer are responsible for ensuring that the invoice has been manually paid to prevent service termination.
If you wish to disable automatic billing on your account, please open a ticket with our billing team.

# 7. Refunds and Cancellations

Within 2 days (48 hours) of receiving your service, we may be able to offer you a refund back to your original payment method if you are not happy with your service on the following product ranges:

Minecraft Hosting
Discord Bot Hosting
Website Hosting
SteamCMD Game hosting (Palworld, Project Zomboid)

However, some limitations do apply:

Add-ons are non-refundable
Dedicated Servers and custom orders are non-refundable
A Cancellation request has been processed or submitted on the product
A refund has been processed on the account within the last two (2) months
The order is an upgrade order
If a backup restore has been processed on a service, it is no longer eligible for a refund
You caused the downtime
You did not want to buy the services
You do not receive support
Termination based on these and system terms of service
Payments made with cryptocurrency can only be refunded to account credit and cannot be refunded back to the original method of payment

Any refunds that we make to the original payment method will have their payment fees deducted from the amount.

We reserve the right to deny refunds at any time depending on the various circumstances.

Other products which are not mentioned above are not covered under the refund policy and are not eligible for a refund.

A ticket must be opened with our Sales department or a cancellation request must be made within 48 hours of service deployment in order to be eligible for a refund. You are required to do this; a cancellation will not be accepted as a refund request.

A refund is sent back to the payment it was made from; we will not issue refunds back to a different payment method than what was originally paid with.

# Reinstatement

Dedicated servers cannot be reinstated once terminated. Our strict data policy means that terminated servers are wiped and their disks cleared within a few hours of termination.
Terminated Minecraft, Game and Discord Bot servers may be recoverable after termination, although this will require an active HEO Systems server for the backup to be restored onto that is the same size and pricing or larger than the original service. You can check if this is available for your terminated service via our control panel. HEO Systems makes no guarantee that this option will be available for you.
All other services once terminated cannot be reinstated; you must purchase a brand-new plan.

# 8. Account Credit

HEO Systems account credit cannot be withdrawn to any form of payment method such as PayPal, Bank transfer, or Cryptocurrency.

Account credit will automatically expire on the 1st of January each calendar year at a rate of 50% of the total credit balance. The minimum credit expiration per year is $25 until the account reaches a balance of $0. If the remaining credit is less than $25, the entire amount will be removed.

To preserve account credit, users must open a ticket during the month of January mentioning their request to preserve the account credit. Doing so will result in no credit being expired for that year.

This policy is in effect to encourage regular use of our services and maintain accurate records. Users are encouraged to monitor their account credit balance to prevent unexpected credit expirations.

Account credit can only be deposited, and our refund policy does not apply to it.

# 9. Affiliate Program

HEO Systems operates an affiliate program whereby clients can refer other clients to HEO Systems in return for credit.

Withdrawals from the affiliate program will be for HEO Systems account credit.
Monetary processors will not be applicable, therefore PayPal will not be used to pay or exchange the HEO Systems account credit.
All promotional, review, and discount sites are not allowed to be used in conjunction with our affiliate system. This includes other media types such as YouTube videos, Facebook videos. If you are unsure, please contact our team for clarification.
When posting your affiliate link, it must be in full view and not masked or behind any URL shortener.
At any point, we reserve the right to refuse an affiliate payout.
Any abuse of the credit affiliated system will lead to the closure of your account and your affiliate earnings being nulled.
Certain products such as Dedicated servers do not have an affiliate payout; these products may vary, and HEO Systems reserves the right to modify the affiliate system at any time.

# 10. Service-Specific Terms

# Minecraft Servers

RAM is provided based on the plan ordered. Your server is allocated the full amount of memory you purchase. In-game plugins may not show the service having the full memory; this is due to certain plugins using metaspace.

We provide unlimited slots on all Minecraft plans. This means that you can set your server to any slot number you would like. This does not mean your service can handle unlimited players. CPU-intensive servers may be suspended without warning to prevent causing issues with other clients. You will be notified of this via a ticket on our billing panel and expected to work with us to resolve the issue.

Our disk space is provided as "unmetered" which is in accordance with fair-use. This is based on the node you are on. If your disk space is breaking our fair-use policy, you will be contacted via a ticket on our billing panel and expected to work with us to resolve the issue.

We do not allow the use of automatic backup plugins as these can negatively affect other customers' services by using up a large amount of disk space. For large dynmap folders, logs, backups, and other related files may be purged if they are causing issues on the node.

If you are found to be using a plugin or jarfile that increases your RAM allocation, your service will be terminated without refund. We do not allow the use of plugins that allow you to run multiple servers on the same service, an example of this would be the plugin "subservers."

Servers that have purchased our "Advanced DDoS Mitigation" will have a 1TB soft-limit enforced on their bandwidth per month; this can be raised if deemed necessary by HEO Systems. Please contact our team if you require this to be raised.

By purchasing a Minecraft server from our website, you agree to Mojang's End User License Agreement (http://aka.ms/mc-eula). If your server is found to be in violation of Mojang's EULA, your server may be suspended until you have removed the violating content from your server.

# MySQL Services

We offer 1 free MySQL database with all Minecraft servers. This is an add-on service, and as such, we do not hold any liability for any (paid or free) MySQL data loss or corruption. The MySQL databases associated with your server may only be used for purposes related to your server; any use deemed by HEO Systems outside of this policy will result in the removal of your MySQL database and the data it contains.

The size and storage of your MySQL database is based on fair-usage, although it has a hard limit at 256GB. This does not mean you can always use the full 256GB, as other factors may mean your server exceeds the fair-usage limitation before reaching 256GB in usage. Your server will be suspended if any databases associated with your server exceed this limit.

You may purchase additional databases for your server, limited up to 10 total databases. The terms listed above for the first free database apply to all paid additional databases.

# VPS and VDS

All virtual private servers, no matter the type (VPS or VDS), are subject to a fair use policy.

We try our best to make this as relaxed as possible. There are other virtual machines on your singular host node. This means that you cannot abuse the following resources:

CPU (VDS can use CPU 24/7)
Network
Disk (I/O or IOPS)

Even though a VDS has dedicated CPU, it does not have a dedicated network/port or disk speed. The disk speed and network speed are shared resources which are distributed across virtual machines on the host node. The same goes for VPS, except in the case of a VPS, the CPU cores are also shared. Therefore, if you are "abusing" any of these resources, we may implement caps that will forcefully reduce your usage in order to ensure the stability of our infrastructure.

We deem abuse to be usage that can cause a significant or noticeable impact on other machines, or excessive usage for your plan. For example, if we find that you are continuously using 50% of your CPU 24/7, we may deprioritize your CPU or implement a cap of half of the cores. Usually, this is rare and only done in cases where more CPU is needed for other machines on the node in order to prevent CPU steal.

Another case is bandwidth. For example, if you were to start sustaining 1 Gbps for a bit, we may have to cap you forcefully in order to prevent an impact on other machines. You are allowed to burst the network port to its full capacity, but sustaining it is not allowed.

If you are running high bandwidth use cases, we would suggest not doing it on HEO Systems infrastructure unless a plan explicitly states that there is no FUP. Our unmetered bandwidth is subject to this FUP.

We provide 7 included backup slots with our VPS plans; you agree that it is your responsibility to ensure that you perform backups outside of these included backups. We assume no responsibility should these backups not be in a bootable or usable state. It is your responsibility to configure these backups within our control panel to run on a set schedule; by default, they do not run automatically.

If you choose to have a panel preinstalled, we do not guarantee the reliability or availability of the panel installation.

We block SMTP/Email ports (Port 25 and 467) by default; you may open a ticket and provide proof of identity for us to remove the block on these ports should you wish to use them.

# Dedicated Servers

You agree not to engage in any illegal activities on any Dedicated servers within our network. If you choose to have a panel preinstalled, we do not guarantee the reliability or availability of the panel installation. You take full responsibility that if your data is lost due to improper management or backup procedures, we are not responsible. Processes such as OS reinstalls totally wipe the disk on your server, therefore removing all previous data on the server.

While we try to ensure every configuration of every server is in stock, this cannot always be guaranteed; therefore, some models marked as "In Stock" may take longer to provision. In this case, we may offer you alternative configurations which we do have in stock, or alternatively, we will attempt to build the originally ordered configuration within 7 days.

If this 7-day setup period is not met by HEO Systems, you reserve the right to request a full refund of the ordered dedicated server via a support ticket. If no refund request is received, we will continue to build the system until further notice from you. Once the system is "Active" on the HEO Systems billing panel, no refunds will be provided.

In the case a custom agreement is reached with the HEO Systems support team via a ticket, this overrides any of the aforementioned refund/provisioning terms.

Our DDoS Protection is supplied with a soft limit of 10TB of bandwidth per server. This limit may be upgraded for a cost via a ticket with our support team on a case-by-case basis.

Our unmetered bandwidth is offered under "fair usage," and we do not meter (i.e., limit) the bandwidth by default on any of our servers. Customers who use more than 2.5Gbps 95th percentile (inbound or outbound) over all dedicated servers associated with them may be asked to do one of the following:

Reduce their bandwidth usage
Split their usage over more dedicated servers
Pay toward the usage of their bandwidth

If your bandwidth usage on your account is becoming a problem and likely to be outside of fair usage, we will contact you via a billing ticket.

You may subscribe to a commitment period for Dedicated servers in return for a discount on the server's overall monthly pricing. By committing to our dedicated servers for a commitment period of 3, 6, or 12 months, you agree to a binding contract for the full duration of the selected term. During this period, you are not permitted to cancel, request a refund, or downgrade the selected service. Upgrades during this period are permitted as long as the recurring monthly cost is equal to or greater than the existing service.

The commitment period begins on the date of activation of the service and continues for the full term. Commitments will be automatically renewed for the same period again once an existing commitment comes to an end. If you wish to cancel a service or cancel a commitment and move onto monthly billing, you must navigate to our billing panel and press "Cancel Commitment" or "Request cancellation" within the last 21 days of your service term. Requests made outside of this window will not be eligible for early termination.

If you cancel within the final 21 days of your commitment period, no further charges will be applied. If you decide to cancel the commitment period but keep the service, your service will automatically renew at the regular pricing on a month-to-month basis. If you wish to cancel a service before the end of a commitment period, an early termination fee will be applied. This fee will be 50% of the value of the remaining commitment period.

# Web Hosting

We do not allow the hosting of illegal or nulled sites on our Web Hosting. Email spamming is not permitted, and you may be suspended if your account is found to be sending spam emails. Services using nulled or illegal software may be reported via our billing panel using a ticket.

# 11. Backups and Data Loss

We provide offsite backups depending on the level of service. These backups may be taken either daily or hourly and are held on another server which is not accessible by the customer. You may restore or mount backups taken from within our control panel.

If you have not purchased backups on your service but wish to take advantage of existing backups HEO Systems has already taken, there will be a $7.50 restore fee applicable. We suggest that all customers take their own offsite backups in addition to the backups we provide. If backups are not available, HEO Systems may not be held responsible for the loss of files or loss of revenue.

We take offsite backups for all MySQL databases hosted with HEO Systems; these are only accessible from our "Premium" or "Extreme" plans and can be downloaded from within our control panel. "Budget" and other services using MySQL databases with backups may open a billing ticket to pay a $2.50 fee to download these backups.

We are not responsible for any data loss across our services. While we do take our own backups, it is also the customer's responsibility to make sure that their own backups are in place.

# 12. Support Services

We aim to provide a response within 30 minutes for all tickets, although depending on the complexity of the request, this may be longer. Bumping the tickets will further delay a response as we answer tickets based on their last reply. Spamming or flooding our ticket system may result in your ban from our support system, and thus you will not be able to get support.

We reserve the right to not provide support due to, but not limited to, abusive comments such as swearing. If this is a continued problem, your services may be terminated without refund.

We provide a live chat service that is for pre-sales only. If you have any technical queries or billing issues, please create a ticket. All our services are unmanaged unless elsewhere specified; due to this, we are unable to provide extended support for configuration issues.

# 13. Advanced Support Add-ons

You may purchase an "Advanced Support Add-on" for your servers. These add-ons are non-refundable and are provided "as is." These add-ons only apply to the server they were purchased on and can't be moved to another service.

# Minecraft Advanced Support Includes:

Plugin Installation
Map uploads (using MultiVerse)
Making small configuration file changes for you (Under 5 lines)
Setting up your Domain to work with your server
Assisting in the resolution of plugin errors and server errors
Modpack Setup: If you want to run a modpack that's not supported by default
Mods Setup (Up to 30 Forge Mods): Setup of up to 30 Forge/Fabric mods on a server
Bungeecord/Velocity Setup: Connecting multiple servers with a fully configured Bungeecord network
Dynmap/Bluemap Setup: Interactive map setup for your players
Geyser Setup: Cross-play configuration between Bedrock and Java players
Permissions Setup (Up to 10 groups & 50 permissions per group): Professionally crafted permissions system tailored to your needs
Plugins Setup: Installation of up to 10 essential plugins configured and optimized
Votifier Setup: Fully functional Votifier integration for player voting rewards
Simple Voice Chat Setup: Preconfigured voice chat system

# Minecraft Advanced Support Does NOT Include:

Full plugin configuration
Server Management
Any In-Game setup or configuration

# Linux Advanced Support Includes:

Setting up basic services such as nginx, mysql, nodejs, php, and python
Installing a basic backup system
Configuring basic firewalls
Basic error debugging

# Linux Advanced Support Does NOT Include:

Installation of full panels such as Multicraft or Pterodactyl
Creation of any form of script
Full server management

To use Linux Advanced Support, we require the Dedicated server to be running a distribution based on RHEL (Rocky Linux, Alma Linux, CentOS).

# Advanced Support Terms:

If we deem the requested Advanced Support to be incompatible with your server, we reserve the right to deny the request
We cannot be held responsible for additional issues with domains unrelated to our configuration work
We will not install, configure, or provide support for any cracked, nulled, or leaked software/plugins, and this will result in a termination of Advanced Support
If the customer has installed software onto their Linux machine, we are only able to provide a very limited amount of support for that software
If we need to remove any files, this will be confirmed with the user beforehand
We reserve the right to deny any request made for Advanced Support
If you would like to cancel this, please submit a ticket at least 5 days before the end of the billing period

# 14. Fair Use Policy

All our services operate under a fair use policy. This means that while we offer features like "unlimited slots" or "unmetered disk space," there are reasonable limitations to prevent any single customer from negatively impacting the service quality for others.

Resources such as CPU usage, disk I/O, network bandwidth, and storage space are monitored to ensure equitable distribution among all customers. If your usage consistently exceeds what we deem reasonable for your plan, we may contact you to discuss solutions or ask you to upgrade to a more suitable plan.

# 15. Prohibited Activities

Services found to be abusing may be suspended or terminated without prior warning and refund. Services may be suspended or terminated due to the following reasons (but not limited to):

# Minecraft:

Persistent excessively high CPU usage
Excessively large files such as backups or non-service related files
Attempting to gain unauthorized access
Circumvention of RAM restriction
The usage of plugins which have the following functionality: botnet, DDoS, port scanning, backups

# Dedicated Servers, VPS & VDS:

Using DDoS/DoS scripts or programs and packet flooding
Hosting or distributing torrents or pirated content
Attempts to gain unauthorized access to any service other than your own
Sending spam or unsolicited emails
Port scanning
Hosting TOR endpoints (without prior approval)
Pen testing
Sharing pirated content
Torrenting
Heavy data processing such as AI training, machine learning, or cryptocurrency mining

Other actions deemed unauthorized by HEO Systems may be investigated and may result in a suspension. If you are unsure if something is permitted, please contact us.

# Web Hosting:

Hosting of background processes or daemons
Hosting or distributing illegal/nulled software
Hosting, downloading, or distributing copyrighted software without permission
Hosting/downloading torrents
High CPU usage

If we receive an abuse complaint, you are required to respond within 48 hours, or your service will be suspended (or terminated after 7 days). If it is clear to our support member(s) that the intent of the server was to commit abuse or other malicious acts, the VPS may be suspended or terminated immediately.

We may charge a fee, such as a $5 IP cleaning fee, if your service was caught abusing or committing malicious acts intentionally. This covers the system administration work involved with delisting IP addresses from spam databases.

Any illegal activity is strictly prohibited on our network and on your services. Some types of activity we prohibit may include:

Port Scanning
Brute Forcing
Sending DDoS or DoS attacks
IP Spoofing
Phishing Attacks
Email Spamming

On our VDS services, using 100% of your CPU 24/7 is allowed.

TOR exit nodes are allowed in certain locations; please contact us first before running one.

Anything against Dutch law or the laws of the country your server is based in is strictly not allowed and is grounds for immediate termination and/or suspension depending on the severity.

# 16. Intellectual Property

We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

# 17. Indemnification and Limitation of Liability

You the consumer agree that you will hold HEO Systems free from all stipulations, liability, and losses such as expenses and claims suffered either but not limited to the negligence of the consumer and/or indirect cause of HEO Systems. In the event any loss is suffered, you the consumer agree to hold but not limited to the following free from liability such as: Employees, all other consumers, directors, suppliers, claimants, and/or anyone associated with HEO Systems unless stipulated by the governing law and direct cause is proven within a Court of Law.

Furthermore, the consumer acknowledges and agrees that the consideration which HEO Systems is charging hereunder does not include any consideration for assumption of the risk of customer's consequential, punitive, special, or incidental damages which may arise in connection with customer's use of the software and documentation. Accordingly, customer agrees that HEO Systems shall not be responsible to the consumer for any loss-of-profit, indirect, incidental, special, or consequential punitive damages arising out of the use of the service or documentation.

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an "as is" and "as available" basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content.

We make no warranty that:

This website or our products or services will meet your requirements;
This website will be available on an uninterrupted, timely, secure, or error-free basis;
The quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes or is meant to constitute legal, financial, or medical advice of any kind. If you require advice, you should consult an appropriate professional.

You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, and expenses relating to your violation of these Terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs, and expenses relating to or arising out of such claims.

# 18. Privacy and Electronic Communication

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

# 19. Termination

HEO Systems holds at its pure discretion the sole right to refuse, cancel, and/or terminate all services of consumers in the event of a violation of unlawful activities, violation of the terms and conditions of service, privacy policy, or at the discretion of HEO Systems management. In the event your accounts are terminated, your services will not be refunded. Consumers may also not be notified in the event of termination of accounts as policy violations result in immediate termination. Policy Violations do not result in full or partial refunds.

We reserve the right to terminate your service with or without a reason and with or without notice at any time.

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension, or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost.

# 20. Legal Compliance

Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of The Netherlands.

# 21. Entire Agreement

These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and HEO Systems in relation to your use of this website and our services.

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

# 22. Choice of Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of The Netherlands. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of The Netherlands. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.