# HEO Systems Privacy Policy

Last Updated: April 24, 2025

The following Privacy Policy regulations govern your access to and use of the HEO Systems website, including any content, functionality, and services offered on or through (the "Site"). HEO Systems is committed to maintaining the privacy and security of its customers' personal and private information ("customer information") submitted to HEO Systems via heo-systems.net platforms ("the/this platforms"). This privacy and security policy ("this policy") outlines HEO Systems' practices and commitment to the customer in this regard.

By visiting this Platform and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Statement.

HEO Systems reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to heo-systems.net following the posting of any changes to this Agreement constitutes acceptance of those changes. HEO Systems may also, in the future, offer new services and/or features through the Site. Such new features and/or services shall be subject to this Agreement.

# Interpretation and Definitions

Account: Your account for accessing the Service.
Company (We/Us/Our): HEO Systems.
Cookies: Small files stored on your device to track website activity.
Country: Netherlands
Device: Your computer, phone, tablet, etc.
Personal Data: Information that identifies you.
Service: The HEO Systems website and blog.
Service Provider: A third-party that processes your data for the Company.
Third-Party Social Media Service: Websites like Google, Facebook, or Twitter that you can use to log in to the Service.
Usage Data: Data collected automatically about your use of the Service.
Website: HEO Systems, accessible from https://heo-systems.net
You: The individual using the Service.

We process your personal data if you have consented to the processing activity. You may revoke your consent at any time. Doing so will bar us from further processing of your personal data based on your consent but will not impact the lawfulness of processing based on your consent before it was withdrawn. Some of the features of our products and services might be only available based on consent. Revoking access to process your relevant data will result in your account being terminated. Terminated accounts information are deleted.

Under the Privacy Act, you as the visitor and or viewer, consumer and so forth have the right to access, amend and or request removal of your personal information regarding specific website-related activities and cookies. Upon receipt of written request and enough primary information to permit the adequate identification of whom the requesting party is, we will process your request. Once information is terminated, we cannot retrieve any information that has been deleted.

# Data Deletion Process

You can request deletion of your personal data by emailing info@heo-systems.net. Please include sufficient information for us to verify your identity. Once we have verified that you are the account holder, we will begin the deletion process immediately. The deletion process will permanently remove all your personal information from our active systems.

After completion of the data deletion process, you will receive one final email confirmation from us confirming that your data has been deleted. Please note that some information might be retained in backup systems for a limited period as required by law, but this data will not be used for any commercial or operational purposes.

# Information We Collect

# Types of Data Collected

Personal Data: We may collect your email address, first and last name, and usage data.
Usage Data: This data is collected automatically and includes your IP address, browser type, browsing activity on the Service, time spent on pages, and unique device identifiers.
Mobile Device Data: When you access the Service from a mobile device, we may collect information about your device type, unique ID, IP address, operating system, and browser.
Third-Party Social Media Data: If you log in using a third-party service, we may collect your name, email address, activities, and contact list associated with that account.

# Tracking Technologies and Cookies

We use cookies and similar technologies to track activity on the Service and store information. These technologies include:

Cookies: You can instruct your browser to refuse cookies or indicate when a cookie is being sent. Some parts of the Service may not function if you don't accept cookies.
- Session Cookies: Temporary cookies deleted when you close your browser.
- Persistent Cookies: Stored on your device until you delete them.
Google AdSense: We use Google AdSense for advertising. Their privacy policy governs their use of cookies.
Flash Cookies: These cookies store information about your preferences or activity on the Service.
Web Beacons: These small electronic files track activity on the Service and emails.

For more information about cookies, see https://allaboutcookies.org/.

# Using Your Information

HEO Systems uses the personal information you provide in a manner that is consistent with this Privacy Policy. We use your personal information to:

Personalize your experience - your information helps us to better respond to your individual needs
Improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you
Improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
Process transactions - your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
Administer promotions, surveys, or other site features
Send periodic emails - the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

We also use your personal information together with other non-identifiable information to help us better understand our users, personalize and improve your experience with our Site, and improve the content and functionality of our Site.

We may share your personal data with:

Service Providers
Affiliates
Business Partners
Other Users (if you share information publicly)
With your consent

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

# Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. We may retain usage data for longer periods for analysis purposes. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require us keeping your personal information for longer than 6 months past the termination of the user's account.

# Transfer of Your Personal Data

Your information may be transferred to and processed in countries with different data protection laws. As a Dutch company, we adhere to EU data protection regulations including GDPR when transferring data outside the European Economic Area.

# Disclosure of Your Personal Data

We may disclose your personal data under certain circumstances, such as:

Business transactions (mergers, acquisitions, etc.)
Law enforcement
Other legal requirements

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or similar legal process served on us or our Site.

# Security of Your Personal Data

We protect your data using secure networks and industry-standard encryption. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

We strive to use commercially acceptable means to protect your personal data. However, no internet transmission or electronic storage method is 100% secure. In case of a data breach, we will notify you within 3-4 business days and take steps to protect your information.

# Children's Privacy

Our Service does not address anyone under 13. We do not knowingly collect personal data from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

# Links to Other Websites

Our Service may contain links to websites not operated by us. We are not responsible for the privacy practices of these websites.

# European Union Users

If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:

The right to access, update or delete your personal information
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent

To exercise any of these rights, please contact us at info@heo-systems.net.

# California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

Users can visit our site anonymously
Our Privacy Policy link includes the word 'Privacy' and can easily be found on our website
Our site honors do not track signals and we do not allow third party behavioral tracking

# CAN-SPAM Act Compliance

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
Process orders and send information and updates pertaining to orders
Send additional information related to your product and/or service
Market to our mailing list or continue to send emails after the original transaction

To be in accordance with CAN-SPAM we agree to:

NOT use false or misleading subjects or email addresses
Identify marketing messages as advertisements in some reasonable way
Include the physical address of our business or site headquarters
Monitor third-party email marketing services for compliance
Honor opt-out/unsubscribe requests quickly
Allow users to unsubscribe using the link at the bottom of each email

# Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page, we will also notify you through third-party services (e.g, Discord).

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

# Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@heo-systems.net

Note: HEO Systems is not responsible for your data exposure (if our data hasn't been breached). If you encounter any privacy flaws you are to contact us through info@heo-systems.net.